Troubleshooting

Was enough blood applied?
Remove the test strip from the meter and check that the circular window on the back of the strip is even in color. If it is not even, then you have not ap...
Tue, 2 Feb, 2016 at 10:48 AM
"Ambient temperature out of range. Please move to warmer area and try again"
In case you get a warning, it means that the temperature is lower than the optimal temperature range. The device can still be used but its accuracy might no...
Fri, 25 Mar, 2016 at 8:08 PM
"Ambient temperature out of range. Please move to a cooler area and try again"
In case you get a warning, it means that the temperature is higher than the optimal temperature range. The device can still be used but its accuracy might n...
Mon, 22 Feb, 2016 at 11:51 AM
Invalid Code Error
This means that the code number you have entered is not valid. Please check the code number on the strip box and try again.
Tue, 2 Feb, 2016 at 12:00 PM
No Internet Connection Warning
An internet connection is required to download the calibration for the required code number. Please connect to the internet and try again.
Tue, 2 Feb, 2016 at 12:05 PM
Connection Timed Out
This means that the app has failed to download the required calibration for the required code number. Please connect to the internet and try again.
Tue, 2 Feb, 2016 at 12:07 PM
Error: Device Removed
The device was removed during the test. Please repeat the test again with a new strip. If the problem persists then contact our support team at support@jana...
Fri, 25 Mar, 2016 at 8:08 PM
Error: Strip removed
The test strip was removed during the test. Please repeat the test again with a new strip. If problem persists, contact us at support@janacare.com. Please a...
Fri, 25 Mar, 2016 at 8:09 PM
Error: Device Malfunction
If this occurs, it means the device has malfunctioned. In case this happens, please remove the device and try taking the test again. If the problem ...
Fri, 25 Mar, 2016 at 8:09 PM
Strip Detection Error
If your strip hasn't been detected, please remove the strip and and push a new strip completely into the device. If the problem persists, try c...
Fri, 25 Mar, 2016 at 8:09 PM