Troubleshooting

Low Battery Warning/Error
In case you get a low battery warning, it means that the Aina device battery is low but higher than the operating threshold and hence, can still perform a t...
Fri, 25 Mar, 2016 at 8:09 PM
Error: Low Volume
If you see this error, it means that your phone volume is low. The Aina device is connected to the audio jack and so maximum volume gives best results. In...
Tue, 2 Feb, 2016 at 12:35 PM
Operation Timed out
TThe test was timed out! Please repeat the test with a new strip. If the problem persists then contact our support team at support@janacare.com. Please atta...
Fri, 25 Mar, 2016 at 8:09 PM
Configuration Setup Error
This means that the app has failed to get the configuration for the specified code. Please cancel the test and try taking another one. If problem pers...
Tue, 2 Feb, 2016 at 12:41 PM
Unsupported Version Error
The version of the app on your phone is unsupported. Please try updating the app. If that can't be done, then contact us at support@janacare.com. Pleas...
Fri, 25 Mar, 2016 at 8:09 PM
Unsupported Device Model Error
The Aina device is not supported on your phone. Contact our support team at support@janacare.com. Please attach a screenshot of the error to the email. 
Fri, 25 Mar, 2016 at 8:09 PM
Unsupported OS Error
If this happens, it means that your phone's operating system(OS) does not support our app. Please update to the latest update of your OS and try again....
Fri, 25 Mar, 2016 at 8:09 PM
My Aina device is not getting detected on my phone! What do I do?
Make sure that the audio jack of your phone is in a working condition. This can be ascertained by plugging in the earphones and listening to a song.
Fri, 25 Mar, 2016 at 8:09 PM